We're sorry to hear that! Our entire fulfillment process is carried out through professional national shipping service providers and their logistics services. When receiving your delivery, please make sure to refuse it if you notice any signs of damage, dents, leaks, etc. Capture images and record the unpacking process for future reference. If you discover an issue after receiving the product, please contact the e-commerce platform where you made your purchase for compensation. If you bought the product directly from the Southwall website, contact us with images and videos of the issue for a replacement.

Please carefully read the instructions on the product label. Our products are safe for use when used in accordance with the recommendations and instructions on the packaging and product documentation. If you still need assistance, we are more than happy to help. Just send us an email.

Although our products are safe for most surfaces of your car, it's wise to be sure before you start using a product. Visit the individual product pages for usage guidelines.

To purchase Super One products for your business, please call +84 937 32 68 66.

Southwall offers a range of products to meet the diverse needs of discerning consumers. Whether you're an enthusiast looking to care for your own car or a professionally trained specialist, Southwall has a range of car care products and accessories to meet your needs. To help you select the best product, please call our Customer Service Department at +84 937 32 68 66 any day of the week or use the Product Selection Support, Guidance, and information on the Blog on this website.

To get information about your order, please send us an email at the support address below. We will check and provide you with information about the status of your order.

To change or cancel an order, please send us an email at the support address below. Provide detailed information about your order and your request for changes or cancellation. We will try to assist you in this process.

To learn about the product return policy, please check our website or contact us at the support address below. We will provide you with detailed information about the product return process.

To contact the customer support department, please send us an email at the support address below. We will try to respond to you as quickly as possible and provide answers to your questions.

Support email address: info@southwall.vn

Please note that the information in the FAQ is for reference and may change over time. For specific and more detailed information, please contact the product supplier or support department.

The minimum shelf life of Super One protective products is three years from the date of manufacture. The products can last longer than their shelf life.